Complaints
If something here has gone wrong, we would rather hear it than not.
How to complain
Email complaints@lightmorphic.com. Tell us what happened, when, and what you would like done about it. There is no form to fill in and no reference number to quote.
What happens next
- We acknowledge your email within five working days.
- We give you a full answer within 30 days. If it is going to take longer than that, we will tell you why and when to expect it.
- Your complaint is read by a person, not sorted by a machine.
Complaints about your data
If your complaint is about how personal data has been handled, email privacy@lightmorphic.com instead, which reaches the same people by a shorter route. If you are not satisfied with our answer, you can take it to the Information Commissioner's Office at ico.org.uk. You do not have to come to us first, though it usually gets a faster result.
Bugs are not complaints
If the software simply does not work, that is a bug rather than a complaint, and it is better raised on GitHub where it can be tracked and fixed in the open. Use the complaints address for how we have behaved rather than for what the code has done.